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The ideal and flexible remote work solution. Save costs on desk phones and avoid hardware installation for your home workers.

PBX Integration service allows you to keep current PBX settings, call routing and extensions. Save costs on mobile phone subscriptions, allowing employees to keep their personal SIM card and use Microsoft’s Teams app on their personal mobile device.

Incoming calls are automatically re-routed to your fallback (mobile) telephone number in case Microsoft Teams is unavailable.

With MachCloud, data is secure as it does not require any third party, such as an SBC administrator, to access call and personal data.

Direct Routing connection to Microsoft 365 is fully compatible with the Microsoft Multi Factor Authentication (MFA) policy. The password owner in person will login to manage Calling in Teams end-to-end installation, preventing having to share passwords. Passwords information remains in the Microsoft domain and cannot be accessed by unauthorized third parties.

If you call international destinations, you only have to pay for the calls made and not purchase a separate international calling plan. International calls come at low price.

You don't have to purchase a high-volume calling plan if employees have limited calling volume. Employees who make frequent calls on the other hand, can have a low cost calling plan with fixed monthly costs.

Minimize your spending having a real-time overview of your services, usage and costs. One month commitment term allows you to upgrade or downgrade if needed.

Oproepgegevens en persoonlijke gegevens zijn niet toegankelijk voor onbevoegde derden

If you want an extra Microsoft license for an employee quickly, just select and activate in the MachCloud Portal within minutes.

The MachCloud Portal allows you to manage services that would otherwise require external expertise. Are you unable to solve an issue? Our Customer Support is ready to serve you. We provide trainings for high demanding customers too.

Not only manage telephony services, purchase licenses and activate Microsoft new users in real time. Services are activated without delay.

There is no need to purchase an SBC or SBC-based Direct Routing service.

The connection between the telephony platform and Microsoft Cloud is end to end encrypted, in contrast to SBC based connections.

No public cloud is used in MachCloud’s service, unlike telecom resellers and SBC providers who are hosted in a public cloud. Public cloud can compromise confidentiality, integrity and availability of data. Avoid legal implications and risks having data stored off-shore.

MachCloud certified telecommunications platform meets telephony regulations requirements.

Portal based telephone management allowing destination filters per employee. Limit call usage to prevent abuse.

Geographic redundancy and backup routing guarantee calls are re-routing if needed.

The audio quality of calls is optimal because the traffic does not take a detour via an SBC or third-party service.

Incoming call queue call data is clearly displayed on the Teams app on PC or Mobile device. Now everyone, even in remote working locations, knows whether a call is intended for the sales or support department.

Microsoft has opted to always have the Teams connection (Direct Routing) with the telecom network via a certified Session Border Controller (SBC) of a third party. MachCloud deviates from this. MachCloud offers telecommunication services based on the latest technologies in combination with the highest security standards. MachCloud has incorporated the Teams connection (Direct Routing) within the telecom network, which eliminates the additional costs for SBC licenses and additional SBC management. This means lower costs for our customers. MachCloud also remains impartial towards Microsoft. By being impartial, MachCloud can always choose the best solution for the customer.

Frequently Asked Questions

You select ‘Excising Microsoft Customer’ when you have purchased Microsoft 365 subscriptions from another provider in the past. Mostly our customers have purchased through the Microsoft website, sometimes through another provider.

By selecting ‘Existing Microsoft Customer’ you allow MachCloud to become your Microsoft 365 subscriptions provider. Establishing this relationship with MachCloud does not change or modify your existing subscriptions, nor does it change the terms of those subscriptions. MachCloud will provide you the selected subscriptions for Teams Voice service delivery. This relationship with MachCloud is mandatory to be eligible for discounted pricing.

It is advised to purchase all your Microsoft subscriptions through your MachCloud self-service account for easy management of your subscriptions and the discounted pricings.

You select ‘New Microsoft Customer’ when you want to start as a new Microsoft 365 user. Mostly our customers have purchased Microsoft one-time licenses like Office apps in the past. Now it is time to prepare your company for the future and start using Microsoft 365 subscriptions.

By selecting “New Microsoft Customer” a new Microsoft 365 account will be created for you. You are the owner of this account. Within this Microsoft account you define your users and assign licenses to these users. MachCloud will provide you the selected subscriptions, including Teams Voice service delivery. This relationship with MachCloud is mandatory to be eligible for discounted pricing.

It is advised to purchase all your Microsoft subscriptions through your MachCloud self-service account for easy management of your subscriptions and the discounted pricings.

MachCloud being your provider is not mandatory, however you need special Microsoft subscriptions to enjoy the Teams Voice services. These Microsoft subscriptions are not available at the Microsoft website nor in your standard Microsoft account. Microsoft has selected a few partners to provide Teams Voice service delivery, including the needed Microsoft subscriptions.

No interruptions will occur.

Once your current subscriptions are de-activated, Microsoft will assign the new ones to your users automatically.

Once you terminate subscriptions from your previous Microsoft partner, these subscriptions will be de-activated. Unused paid period will be refunded by Microsoft or your previous Microsoft partner. You have to terminate and ask for the refund yourself. Our experienced support staff is available in case you need assistance.

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