Teams Voice

Frequently Asked Questions

Introduction and terms

MachCloud connects your Teams users to the (international) telephony network. Every Teams user has a fixed number and other call features of Microsoft Teams. After you register and, enter credentials, from your Microsoft Tenant in the web Portal, you can call via a Teams compatible device.

Yes. Every Teams user has an own fixed telephone number. This can be a new number. In case of an existing number, MachCloud will release your number and connect your number to Teams.

Features like flexible assignment of your existing telephone numbers, easy provisioning Calling in Teams and other Teams PBX features like call forward and auto attendant, connecting existing PBX with SIP trunking in a Hybrid set-up, 112 Emergency calling in 30 countries, high availability and geographic redundancy, Fraud detection and Fraud prevention in 30 countries.

Your Microsoft Teams service in Microsoft 365 will fully function within Teams Voice. As an option we can ensure easy management at your end after we transfer your Microsoft 365 service to MachCloud.

You do, very easily. MachCloud is a self-service communication service and experts are always available for help.

Microsoft Teams offers a collaboration services such as chat, video meetings, calling and document sharing within an organization.

You, as a company, must have the following:

  • One Microsoft 365 E1 for connection with Microsoft for your company.
  • The admin login details of your Microsoft tenant.
  • Per user: Microsoft 365 E1 + Phone System Addon per user OR
  • Microsoft 365 E3 + Phone System Addon per user OR -Microsoft 365 E5.
  • Microsoft 365 Basic + Phone System Addon (date not yet known) OR
  • Microsoft 365 Business Premium + Phone System Addon (date not yet known).

No more is needed, MachCloud takes care of the other parts.

Direct routing allows you to make calls worldwide in the Telephony network, via Microsoft Teams. MachCloud connects your Teams users and number to the (international) telephony network via Direct Routing.

Yes, Teams is part of Microsoft 365 Enterprise and you buy that at MachCloud’s online Store.


No, you don’t need to purchase an additional Microsoft Calling plan.

No, you can purchase Microsoft Office licenses anywhere you like, including your Customer Portal at MachCloud.

Yes. We can also transfer your Microsoft licenses to MachCloud easily.

You can pay via iDeal and you will receive an invoice for telephony usage (minutes) first of every month for usage in the past month.

How to get started

It’s simple. Logon to , enter your details and follow the instructions.

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