Support Plans

Basic

Please refer to response time table for incidents and outages

Free

Basic level support is free and includes:

  • Knowledge Base (24x7)
  • Live Chat (8x5)
  • Support in case of outages or incidents
  • Clarification of service and web portal
  • Recommended actions

Standard

24 business hours

Buy Now

Support offered by first line and support of maximum one hour. Support case examples:

  • Setting up Microsoft subscriptions on behalf of customer in web panel
  • Setting up voice service in web panel
  • Setting up add-on in web panel

Priority

8 business hours

Buy Now

with /month Priority level subscription

Buy Now

Support offered by first line and support of maximum one hour. Support case examples:

  • Setting up Microsoft subscriptions on behalf of customer in web panel
  • Setting up voice service in web panel
  • Setting up add-on in web panel

Stated response time is the maximum time to start with support. Business hours are 9:00-17:00 CET on weekdays, excluding national holiday. Support requests exceeding one-hour workload or requiring senior engineering involvement are considered professional services projects. Examples include:

  • Setting up a Cloud PBX
  • Migration requests: Migration to Office365,
  • Migration from Skype4Business,
  • implementation Windows Virtual Desktop

Looking for seamless transition to cloud communication?

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